Lean processing to manage patient care and sustain growth

The Situation
Our client, Harmoni is one of the leading primary care providers on the UK, serving over 10% of the population via their out of hours services in West London, the Home Counties, the South West and Midlands. With a growing organisation now responsible for rostering 450 GP and nurse sessions per week, Harmoni needed to ‘lean up’ their processes in order to manage patient care as safely and efficiently as possible, whilst maintaining financial balance and sustaining growth.

The Harmoni rota team had historically compiled the rosters manually, using paper based availability forms. These forms were posted on a monthly basis, then completed and returned by fax or post by the clinicians. The rotas were then plotted on pieces of paper with the final version being typed, printed and posted to the working clinicians. The rotas were then manually inputted into the Adastra call handling system, to allow patient calls to be passed to the correct clinician. This method was manageable when Harmoni only supplied GP’s to West London area, but as the company grew this method became increasingly more difficult and time consuming.

Harmoni needed a partner – a partner that had equal experience and understanding of healthcare and lean processing. That partner was WCI.

The full case study is downloadable here.


For further information contact:
janet.waplington@wcihealthcare.com
or
info@wcihealthcare.com